Terms & Conditions - Adventure Coast Southport

General Terms and Conditions

Tickets purchased are only valid on the date shown on the ticket.
All tickets, including any complimentary tickets, are only valid in the season in which the tickets were offered and or issued.
Adventure Coast Southport Admission Tickets are not for resale by the end user, are non-refundable and have no cash value. Replacements for lost tickets will not be issued and there will be no refunds for unused tickets. We cannot refund tickets for the reason of adverse weather conditions or other unforeseen circumstances.
For technical, operational, weather or other reasons, any attraction, ride or facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice. When any particular ride is temporarily closed for any reason this is to ensure the safety of our guests, and so no refunds will be given under any circumstances due to the closure of the rides.
Adventure Coast Southport is for the most part a cashless attraction, please ensure you bring a credit or debit card with you for the purchase of extras while on site. Please note we do not accept American Express.
Children under 16 must be supervised by a responsible person, aged 18 or over, at all times.
Children under 90cm tall in height (wearing shoes) are eligible for a concession ticket. To ascertain eligibility a child’s height may be measured at Admissions (shoes must be worn).
Guests aged 70+ are eligible for a concession ticket. To ascertain eligibility guests may be asked for proof of age by staff at the point of entry to the park so please ensure if you buy this ticket that you bring proof of age with you on the day of your visit.
Limited opening times of some attractions and rides may operate at certain times of the year.
Please read the signs at ride entry and observe the rules for your safety. The Ride Operator’s instructions must be obeyed at all times and the Management reserve the right to refuse entry onto the ride to any person without reason. Safety rules are strictly observed.
Where a ride has a height restriction unless accompanied, the accompanying rider must be aged 16 years or over.
Some rides have height, age and containment restrictions. Visit our rides pages for more details.
There is an extra charge for some of the attractions and some other coin operated and seasonal amusements.
Details of your name and address are recorded and may be used for updating you with Adventure Coast Southport information. These records are for Adventure Coast Southport’s sole use. Under the terms of the Data Protection Act, you have the right to advise us at any time if you do not wish to receive further contact from Adventure Coast Southport.
Guests must ensure any issues are brought to the attention of a member of the management team on the day of their visit BEFORE they leave the park. We are not able to resolve issues regarding bookings or visits retrospectively if they are not brought to the attention of a member of the management team on the day of the visit.
Our staff are trained to provide accurate information to guests, however, if erroneous information is provided accidentally we cannot accept liability for this and the terms and conditions state on our website prevail.
We are pleased to be able to offer guests use of our car parks for a daily fixed charge. However, Adventure Coast Southport cannot accept any responsibility for damage or theft to any vehicles whilst on these premises. All vehicles are parked at the owner’s risk.
Adventure Coast Southport cannot accept responsibility for items lost inside the Park or Car Parks. For information regarding lost property please email hello@adventurecoastsouthport.co.uk
On days the park is open car parks open at 10am and are locked at 7pm. A penalty of £50 will apply for any cars left in the car park overnight.
Adventure Coast Southport reserves the right to vary admission rates without prior notice.
Any promotions placed on our website unless otherwise stated are not valid in conjunction with any other offer or promotion nor any UK Bank and Public Holidays, Sat during Bank Holiday Weekends. Dates of when the promotions apply will be specified with each offer.
You shall indemnify us and keep us indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by us whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of our Privacy Policy and/or any of the Terms and Conditions
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reasons of acts of God, war and any other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts of restraints of Government, imposition or restrictions of imports or exports or any other cause not within the our reasonable control.
The opening and closing times of Adventure Coast Southport posted on our Web Site, social media pages and Google are estimated and may vary from time to time at our sole discretion.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
Adventure Coast Southport may, at any time, and at our sole discretion, modify our Terms and Conditions, including our Privacy Policy, with or without notice. Any such modification will be effective immediately upon public posting. Your continued use of our service and this website following any such modification constitutes your acceptance of these modified Terms and Conditions.

We reserve the right to:

Alter or amend these policies, terms and conditions at any time and without notice
Refuse a sale to any person without reason
Refuse entry to any person or remove any person from Adventure Coast Southport without reason
Refuse access to any ride to any person without reason
Carry out reasonable searches of an individual or property prior to entry to Adventure Coast Southport
Carry out reasonable surveillance of an individual whilst in Adventure Coast Southport for security and safety purposes
Cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us
Amend pricing of tickets without notice and at any time
Introduce seasonal offers on ticket prices without notice and at any time. Any such offers will not be applied retrospectively to existing bookings

Park Rules

We operate a NO SMOKING POLICY within the Park. The management of Adventure Coast Southport reserves the right to refuse entry into the Park to any person without reason and to carry out any searches of belongings or persons prior to or after entry to the Park for reasons of security. Please note the following with regard to Park admission – If the attraction reaches full capacity during peak times admission may be refused.Any guest who appears to be under the influence of alcohol and/or drugs may be refused admission to the Park or escorted from the Park without the right to refund.The use of illegal substances is strictly prohibited and any person found possessing, using or who appears to be under the influence of illegal substances will be refused admission or escorted from the Park without the right to refund.Any person found to be in the possession of an article deemed to be offensive or dangerous will be either refused admission or immediately escorted from the Park without the right to a refund and be open to prosecution.Adventure Coast Southport is committed to ensuring that all our employees are treated with dignity and respect. We will therefore not tolerate any form of violence or aggression by our guests which may affect our staff or the enjoyment of our other guests. Admission will be refused or the guest will be escorted from the Park without right to refund.Only alcohol purchased on the premises at one of our outlets is permitted in the park.Well behaved dogs are welcome in the park. They must be kept on a lead at all times and the owner is responsible for clearing up after your dog. Any owner not respecting this policy, or who’s dog is deemed by management not to be behaving, will be escorted from the Park without the right to a refundSkateboards, Roller Skates, Hoverboards, Roller Blades, Wheeled Shoes/’Heelys’, Bikes, Trikes or Scooters are banned from use in the Park for Health and Safety reasons.Guests are requested to wear a shirt/top at all times.Barbeques are not permitted in the Park or Car Park under any circumstances.Please be aware that some rides and attractions do have flash photography and strobe lighting.By entering the Park, you accept the condition that Adventure Coast Southport or any other authorised party may carry out photography and/or filming, and as a result may use the pictures and/or videos for any promotional or advertising purposes in any format without payment to you. You agree that copyright in these materials rests with Southport Pleasure Land or such authorised party. If you do not wish to be photographed or filmed, please contact Guest Information on arrival.Adventure Coast Southport will not be held responsible for any photography carried out at the Park by a third party.Adventure Coast Southport premises are under constant CCTV surveillance for the protection of property, staff and guests. We reserve the right to refuse permission for any filming and photography in the park for external publication – the site is private property and not public land.Adventure Coast Southport is a no fly drone zone. Anyone found flying a drone over Adventure Coast Southport will face legal action.For more information please see our Privacy Notice. Violence and Aggression Policy

Adventure Coast Southport will not tolerate any form of aggression or any act or threat of violence to a member of our staff or guest at the Park. If such an incident should occur, steps will be taken to evict the person from the Park and if necessary the Police will be called. Examples of threatening or violent behaviour include:

Intimidation such as shouting or swearing.Threatening behaviour in the form of verbal threats, gestures and obstruction etc.Possession of any weapon, regardless of the lack of any overt threat to use it.Being incapable whilst under the influence of drink & / or drugs.Any unwanted physical contact.Personal insults.Sexual or racial harassment.

Online, In-Park Tickets and Gift Card Terms and Conditions

ALL TICKETS ARE NON REFUNDABLE. REFUNDS WILL NOT BE GIVEN UNDER ANY CIRCUMSTANCES, THEREFORE, ONCE YOUR BOOKING HAS BEEN MADE IT CANNOT BE CHANGED.
Unused tickets will not be replaced under any circumstances. This includes date specific, event and/or special offer/complimentary tickets which are valid only for the date specified on the ticket.
If any amendments are deemed absolutely necessary to date specific bookings or tickets, this will be subject to a £10.00 charge and availability. Amendments must be made 48 hours prior to the date of visit. Please email hello@adventurecoastsouthport.co.uk to change your booking.
The park is not responsible for providing compensation to guests for any charges they incur in relation to their visit
We do introduce seasonal offers on ticket prices from time to time, any such offers will not be applied retrospectively to existing bookings. When a Group ticket is presented, all members of the group must enter the Park at the same time.
Advance card payment must be made at the time of online booking. General Admission and Essential Companion Tickets are only valid for a single day’s entry to Adventure Coast Southport and on the date shown on the ticket only and will not be replaced under any circumstances. This includes date specific, event and/or special offer/complimentary tickets which are valid only for the date specified on the ticket.
Any complimentary tickets that may be issued by the management are only valid in the season in which they are issued, cannot be roll-over, do not have a monetary value and cannot be resold or exchanged.
Adventure Coast Southport will not be responsible for any Adventure Coast Southport tickets / admission products, promotional tickets, vouchers, discounts purchased through a third party. Any issues arise with such tickets should be resolved directly with the party the products / tickets were purchased from.
Adventure Coast Southport is an outdoor attraction and a large number of the rides are open air. Some rides and attractions are affected by the weather and may close during extreme weather conditions such as high winds, very heavy rain or thunder and lightning. During periods of heavy rain some rides may be suspended. Rides may also undergo routine maintenance throughout the season. When any particular ride is temporarily closed this is to ensure the safety of our guests, and so no refunds will be given under any circumstances due to the closure of rides.
In the unlikely event that a transaction is not possible due to any technical reason the advance online prices will not be made available for tickets purchased on arrival at the Park.
You will receive a confirmation email including QR code after your booking is complete. Please ensure you bring the email with you to the Park as you will not be able to enter without it. We must be able to read the QR code on your ticket in order for our scanners to admit you to the park. Tickets can be scanned from a mobile device or you can print from your confirmation email if you prefer.
Park Tickets include unlimited use of any rides open on the day they are valid. Height restrictions apply. Games stalls, experiences and retail outlets are not included.
When a booking is presented, all members of the group must enter the Park at the same time.
We accept Visa & Mastercard credit and debit cards. American Express cards are not accepted.
What is a shadow payment? When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to ‘shadow’ the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected) then the funds will go back into your account. Occasionally the ‘shadow’ may remain on your account for between 3-6 days depending on your bank.
By entering the Park, you accept the condition that Adventure Coast Southport or any other authorised party may carry out photography and/or filming, and as a result may use the pictures and/or videos for any promotional or advertising purposes in any format without payment to you. You agree that copyright in these materials rests with Southport Pleasure Land or such authorised party. If you do not wish to be photographed or filmed, please contact Guest Information on arrival.
Cash is not accepted on any rides
The issue of a ticket shall not guarantee, nor do we warrant:
- The availability and/or quantity of any particular ride(s), event(s) or attractions(s) upon any visit to Adventure Coast Southport
- That access shall be given to any particular ride(s), event(s) or attraction(s)
- Exemption from height or other restrictions that may apply from time to time
- The opening and closing times of Adventure Coast Southport, which may vary from time to time, at our sole discretion
- The opening and closing of any ride(s), and attraction(s) may vary from time to time and are at our sole discretion
- Tickets are valid only on rides inside Adventure Coast Southport and are not valid for games stalls, retail outlets or rides/attractions outside the park
- Queues do occur at certain times, and wait times for rides and attractions may varyTickets issues pursuant to a promotion must be used by the first recipient and shall not be resold or transferred
In order to serve you efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
When ordering online you will be given the option to receive information from Adventure Coast Southport by email about news, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that the appropriate box is not ticked as you go through the checkout process. You may unsubscribe from our contact list at any time by clicking the ‘unsubscribe’ link at the bottom of a promotional email or by e-mailing us at hello@adventurecoastsouthport.co.uk
Essential Companion Ticket is only available to purchase online in advance. Please apply online through Nimbus Disability at least 7 days before your first visit. Once you’ve received your Nimbus Access Registration documenting your need for an Essential Companion, please go ahead and book tickets for your visit online via our website and then email access@adventurecoastsouthport.co.uk with your Adventure Coast Southport booking reference and the first name, last name and Nimbus Access Registration number. Our team will then add a complimentary Essential Companion ticket to your booking.
Essential Companion tickets are available for guests with a medical condition or disability, where support is needed that is significant and in excess of what could be reasonably expected of friends/family already accompanying the guest.
We allow one Essential Companion to accompany a paying guest into the Park who requires their assistance during their visit, if their Access Card or Nimbus ID carries the +1 symbol
If eligible, two people can accompany the paying guest with the appropriate +2 symbol on their Access Card or Nimbus ID.
Essential companions must be over 16 years of age
The Essential Companion would be expected to understand the disabled guest’s condition and assist them in managing it for the duration of the visit.
You will need to ensure you bring your Access Card/Nimbus account details with you for our staff to verify on entry alongside all tickets.
Children under 90cm tall in height (wearing shoes) are eligible for a concession ticket. To ascertain eligibility a child’s height may be measured at Admissions (shoes must be worn).
Gift cards are non-refundable and non-transferable
Gift cards are valid for 12 months from date of purchase and cannot be extended in not used.
Gift cards are only valid for online ticket purchases via our website, and are not able to be used in the park for purchase of tickets, food items, games stalls etc.

Park Closure Policy

In case of Park Closure for any reason the following Policy will take place:

Guests who have pre-booked tickets for a date impacted by a closure of the park will automatically receive an email from us as soon as the decision not to open the park is taken. The email will provide all the details you need to help you rebook for another day.
If Adventure Coast Southport is closed for adverse weather conditions, or any other reason you will be entitled to return for a free like-for-like visit within the same season the original ticket was booked for. Any additional tickets that are over and above those on the original booking must be paid for via a separate booking.
Tickets cannot be redeemed during bank holiday weekends and special events, including Halloween, Day of the Dead and Christmas opening unless the closure happened on one of those days. Please check the Adventure Coast Southport website before booking to avoid any disappointment.
To be eligible for the policy, you must have purchased your tickets online via adventurecoastsouthport.co.uk in advance.
No cash alternative is available, tickets cannot be resold.

Terms and Conditions of website use

You are not permitted to alter or modify any text, graphics or photographs in any way and no extract can be used without attributing the extract to Adventure Coast Southport.
No part of this website can be used for any other purpose including transfer to another website without the prior permission of Adventure Coast Southport.
Adventure Coast Southport endeavours to ensure that all information on this web site is correct and accepts no liability or responsibility for any errors or omissions in the contents of this website. Everything on this site is provided to you ‘as is’ without warranty of any kind, express or implied.
Adventure Coast Southport accepts no liability or responsibility for the content of any site to which a hypertext link from and to this site exists. Such links are provided for your convenience only and Adventure Coast Southport does not control such websites and is not responsible for their content. The fact that this site has links to other sites does not mean that Adventure Coast Southport approves of, endorses or recommends those sites, nor does it imply any association with their operators.
Adventure Coast Southport accepts no liability for any outdated or cached content on the web relating to our park. The official current website and these Terms & Conditions will prevail in all instances.
Adventure Coast Southport accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this website or your downloading of any data from the site.
Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice.
By using the Adventure Coast Southport website you shall be deemed to have accepted these terms in full. If you do not agree to the Terms and Conditions, please do not use the website.
The copyright in the material contained in our Website and any Adventure Coast Southport trademarks and brands included in that material belongs to Adventure Coast Southport or its licensors. Any person may copy any part of this material from this website, subject to the following terms and conditions:
The material may be used only for that person’s own personal use for non-commercial purposes;The copies must retain any copyright or other intellectual property notices contained in the original material; and
The products, technology or processes described in this Website may be subject of other intellectual property rights reserved by Adventure Coast Southport or by other third parties. No licence is granted in respect of those intellectual property rights.Images, trademarks and brands displayed on our Website are protected by copyright, trademark and intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners.